A simple guide to cancellations, date changes and refunds for your planned journey.
Please Read Before Booking
Clear terms for a smoother travel plan.
This is sample policy content for the website. Please confirm the final refund amounts, timelines and applicable taxes with your travel team before publishing or accepting a booking.
01
Customer cancellations
Cancellation requests should be sent through our contact page with the booking name, travel date and mobile number used for the enquiry.
7 or more days before departure: eligible for a full refund, less payment processing charges.
3 to 6 days before departure: eligible for a 50% refund.
Less than 72 hours before departure or a no-show: normally non-refundable.
02
Date changes and rebooking
We will try to move your booking to a new date, subject to vehicle availability and the updated route or seasonal fare.
Request changes as early as possible for the best availability.
Fare differences, tolls or additional service costs may apply.
A date change may be treated as a cancellation if the original vehicle cannot be held.
03
Cancellation by the operator
If we cannot provide the confirmed service, we will first try to offer a suitable replacement vehicle or a revised travel date.
If no suitable option is accepted, the eligible booking amount will be refunded.
Refund timing depends on the original payment method and bank processing.
04
Refund process
Approved refunds are returned to the original payment method wherever possible. Please allow 5 to 10 business days after approval.
Keep your confirmation or enquiry reference available.
Contact us if the refund does not appear after the stated processing time.
